Capital Equipment Delivery Services: What to Expect

When you invest in capital equipment for your clinic, understanding your delivery options can help you choose the level of service that fits your space, timeline, and setup needs. We offer the following delivery solutions designed to make receiving equipment easier, from first-threshold delivery to coordinated installation support:

• White Glove Delivery
• Liftgate and Inside Delivery
• Dock-to-Dock Delivery

What is included in White Glove Delivery with Installation?

White Glove Delivery with Installation is a full-service option that includes coordinated delivery, room-of-choice placement, unpacking, professional assembly, and removal of packaging materials. Assembly and installation are completed by certified technicians, helping your team get equipment set up efficiently and with confidence. Our Equipment Solutions team coordinates delivery and installation for clinics and renovations, with certified techs handling assembly and debris removal.

What is Included in Liftgate and Inside Delivery?

Liftgate and Inside Delivery includes lowering the shipment from the trailer to the ground using a liftgate, followed by placement just inside the first threshold of the building. A liftgate is required anytime a delivery is made to a location without a loading dock or a forklift, and the freight is too heavy for people to safely lift or manually unload from the back of the trailer. This option is a practical choice when you need help getting equipment into the building, but it does not include room-of-choice placement, upper-floor delivery, or full installation.

What is Included in Dock-to-Dock Delivery? 

Dock-to-Dock Delivery includes shipment to a commercial loading dock where your team is responsible for unloading, moving, unpacking, and setting up the equipment. This option is best suited for facilities with dock access, the right equipment to safely receive freight, and staff available to manage the delivery once it arrives. Dock-to-Dock Delivery does not include liftgate service, inside placement, room-of-choice delivery, assembly, installation, or debris removal. 

Need More Than Delivery? Our Equipment Solutions Team Can Help

For clinics and long term care facilities planning a new space, renovation, or equipment upgrade, our dedicated Equipment Solutions team provides end-to-end project support. After requesting a quote, you'll receive detailed project information within 48 hours to help keep your project moving forward.

We offer full-service delivery, assembly, and installation tailored to your facility's unique needs. Each year, we complete more than 4,500 clinic installations, with assembly and installation performed by certified technicians who specialize in rehabilitation equipment.

Our support doesn't end once your equipment is installed. We also provide preventative maintenance services, including annual inspections and calibrations, as well as equipment repair services. Our in-house team of technicians completes more than 2,100 service calls annually, helping facilities keep equipment operating safely and efficiently.

Additional Details to Keep in Mind

Capital equipment quotes are valid for 30 days and will need to be updated after that window due to changing conditions including freight and product costs. If you’re planning a clinic opening, renovation, or equipment update, our Equipment Solutions team can help consolidate and coordinate delivery and installation and offers multiple delivery options to match clinic needs.

Looking for the right delivery and installation option for your clinic?